Support
Get advice and support from the Team
Get advice and support from the Team
If you have bought a check and you can't find it, click here to find out more.
After you purchase a check with us, you should have received an email confirming payment with a link to the report. Please check your junk/mailbox. If you still cannot find the email or you've deleted it, you can still retrieve your check by going to Retrieve a Check and entering your email address and the vehicle registration.
Check Car Details has NO monthly subscriptions and we do not hold your credit card details. Please click here to find out more.
When you buy a check from us, payments are one-off.
We do NOT offer any subscriptions or charge you every month as we charge you just once.
We get many complaints every week and after careful review, it's clear that buyers are confusing our service with another company who have charged them instead.
We offer no monthly subscriptions and strongly advise that you check the statement details and the cost charges.
Check Car Details do not retain or hold credit card information.
Contact your credit card/bank to help resolve this issue.
Only Salvaged vehicles have damage photos. Read more for further information.
If the vehicle has been sent to a salvage auction, pictures of damage and sale date is provided. This is different to a write off check, which is controlled by insurers and DVLA using the MIAFTR database. If there is NO Salvage History, but a vehicle is a write off, there will be no damage pictures.
Please click here to find out more.
All our data comes from Driver and Vehicle Licensing Agency (DVLA) and trusted Third-Party sources.
If you believe there has been an error or our report was not up to date, please send us a message with:
Once we have reviewed your information, we will provide you with a full refund back to the original payment method.
Please click here to find out more.
We sincerely apologize for the inconvenience. This error typically occurs when there is not enough data to generate a report or the vehicle registration number is void.
What can you do?
Rest assured, if we are unable to provide a report for the data you entered, you will be refunded automatically back to your original payment method.
There are limitiations on full VIN/Chasis details we provide. Click here to read find out more.
Unfortunately, it is against DVLA disclosure laws to display the full VIN record for a vehicle in any reports.
When you purchase a report, you will need to enter the full VIN number of the vehicle. We will then verify this against the DVLA record.
The VIN number is found normally near the engine of a vehicle or on a V5C registration document.
If for any reason you are looking for the VIN number of a vehicle, contact DVLA directly.
Received an alert like "Issues Detected With This Vehicle"? Understand why you might receive such a message and its implications for your purchasing decision.
This alert is an outcome of an automated analysis that considers various factors regarding the vehicle's history and present condition. It acts as a precautionary advisory, aimed at informing and safeguarding potential buyers before they make a purchase.
Our system's design is to offer peace of mind by flagging any potential concerns that might influence your decision to buy a vehicle. These concerns can range from outstanding finance and previous accidents to mileage inconsistencies and theft records.
However, it's important to note that the presence of an alert does not necessarily mean there is a current problem with the vehicle. In some cases, the vehicle may not have any issues at the time of purchase. Our alert system is intended to ensure you have all the relevant information upfront, allowing for a more informed and secure transaction.
Read about Write Off reports, click here to find out more.
You will be able to see the insurance write off categories if a car has been damaged or written off. Unfortunately, insurers will not provide the exact detail as to why a car was written off.
An indicator is the different categories that insurers use. A lot more information is available on this page for you to read. No pictures or videos are provided in a write off report.
Read this if you are looking for owner details
DVLA do not release owner details due to data protection. This can only be seen on a valid V5C registration document to see who the registered owner is.
If the answers above have not resolved your issue, you can get quick support from a member of the team.